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Project
A two-part project:
1. Welcome Aboard, a traditional orientation module; and
2. AAPT's Business, an introduction to the telecommunications industry and to how AAPT conducts its business.
Our Brief
• Use The Learning Group's Learning.clip technology to help keep costs down - we customised a Learning.clip for AAPT to incorporate its corporate look and feel and the sort of functionality they would like to see in all their training. This AAPT Learning.clip can now be used for all future training modules.
• Provide a high-tech, leading-edge look to the training modules that reflects the AAPT culture - together with AAPT we designed a unique and striking interface that sets the scene for new employees.
• Run the training from anywhere - the diversity of AAPT's systems meant that we needed to provide training that could run from anywhere. To service this need we produced a module that can run stand-alone or over the Intranet in Shockwave format.
• Make the training also available on diskette - the "AAPT's Business" module included important information about AAPT, compliance and the industry. AAPT wanted to make this information available to its agents - if necessary in the most accessible form possible - on diskette.
• Include audio, but still make the module useable for employees without sound capabilities - this meant designing the module to run in two modes: with audio and without. If employees' PCs can play audio - they get to hear the audio. If machines have no audio capability, employees aren't penalised - they can still experience all of the content, just silently.
• Show AAPT's culture - AAPT wanted their new staff to get a real feel what type of organisation they had joined, right from the "git go". To this end we produced modules that explored the "people" of AAPT as much as it did the "organisation." Many interviews were conducted with executives and colleagues. Employees can now access this information in the modules through interactive interviews and a "Chat" option.
• Tell them about this, and that, oh and don't forget this bit and also- it's not uncommon for orientation programs to snowball. The task of introducing a new person to a company and getting them "up to speed" can be quite daunting and it's tempting to put everything into one orientation program. In conjunction with AAPT, we decided that the amount of information was enough to warrant two modules. This enables new employees to take the course in more manageable chunks and avoid "Brain Burnout."
Interesting Bits:
• The opening of the baseball! - AAPT sponsors Sydney Storm- Sydney's baseball team. Eric Cooper from AAPT got us all hooked on baseball and invited us along. Our cricket supporting ancestors are spinning in their graves, but we choose to believe that it is because they are jealous that they didn't have a game this interesting to watch.
• A colourful, 'energetic' interface- Tracy Hughes, AAPT's delightful project manager for these projects, wanted something bright and energetic. You can't help but feel energised when you see this interface and energy is something you need if you want to work at AAPT!
• Meeting everyone- meeting & interviewing so many people, in such a fast-paced industry, was an exciting experience.
• Externalising everything- because people are often changing roles and being promoted, we needed to be able to remove individual interviews if people left their current role or the company and then replace them with their successors. To do this we externalise the relevant content - this makes it easier to update and, in fact, it can be updated without the software and without our support.
• News Flash!- we even have an externalised "News Flash!" that can be updated in seconds, by an AAPT administrator, to give employees up to the minute information.
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