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Double Click to Comply
In December 2003, Anneli Knight wrote an article for Lawyers Weekly, regarding online compliance training. Below is a section from the article where Anneli interviewed Anette Karlsson of The Learning Group.
Follow this link to read the article in full.
"...Anette Karlsson, business solutions manager at multimedia software developer The Learning Group, assisted KPMG with the development of the firm’s e-learning program. Karlsson says KPMG wanted a product specifically tailored to the needs of the organisation, so the two firms worked closely on developing the highly customised program. Including internal staff in the scenarios was an important part of the process.
Karlsson works with a number of companies on the development of their e-learning training programs and says there are several key factors that clients need to consider before they embark upon an e-learning project.
“Clients need to make sure they have the infrastructure and technology to enable a culture acceptable to online learning,” she says. “The company needs to have time and a sufficient budget; a lot of reviews need to take place; and companies need to involve their lawyers. It usually takes longer than expected.”
If a company wants to test the viability of e-learning or make itself ‘e-learning ready’, Karlsson has a suggestion: “Pick a small project but make sure it is something critical to the business. If you just develop something that would be nice to have, then it won’t be used and e-learning will be seen as a failure and then never used.” Compliance training is a great starting point for e-learning, she adds. “You can get ROI calculations straight away.”
It is crucial to secure the support of senior managers and the marketing team. “E-learning won’t work if staff are being told off by their managers for spending time on e-learning rather than work,” she says. But whether that support can be obtained is in part linked to having the right technology. “They won’t like it if you don't have the right bandwidth and there is a lot of waiting time.”
Karlsson says that while compliance training is a very popular use for e-learning at the moment, there are several other ways in which this tool can be used.
One of The Learning Group’s clients, the NSW Road Traffic Authority (RTA), set up an induction program via e-learning. The organisation employs 6,500 staff members and before the authority implemented an e-learning program, it provided induction training by running a nationwide road show every six months. The problem with this approach was that some new employees would have to wait six months before receiving their induction.
RTA’s e-learning program now gives new staff all the information they need on their very first day at work, including details of what the company does, when staff will get paid, the expected code of conduct, where to find compliance policies and what staff responsibilities and benefits are.”
“This is a way for them to get all new starters the basic information on the first day,” Karlsson says.
The Reserve Bank of Australia (RBA) has used e-learning to develop part of its graduate training program. Karlsson says the bank put together a product that includes privacy, EEO and OH&S training, based on generic content from The Learning Group, tailored to suit RBA branding and colour schemes.
The unique aspect of RBA’s program is that training is hosted externally, so it can be done remotely over the internet. All new graduates complete the program before they start..."
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